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External Confluence forms for customers

Publish selected Confluence content as a customer-facing page, then collect responses from customers, prospects, partners, or suppliers without giving them access to your workspace.

Join early access Explore external form uses

Keep Confluence private while giving external readers a simple way to respond.

External readers need a form, not access to your internal workspace

Confluence often contains the instructions, product information, onboarding guidance, or supporting documents that customers need before submitting a request.

But inviting an external reader into Confluence can create account management, permission, and security concerns. Copying the content into a separate form creates another version that must be maintained.

An external Confluence form would let you publish the relevant content as a clean website page and place the form directly alongside it.

What is an external Confluence form?

A customer-facing form supported by content managed in Confluence

Your team maintains the supporting content in Confluence. Selected pages are published externally, and a form is added so readers can provide information, make a request, or send feedback.

The external reader sees a focused website experience rather than your internal Confluence space.

The basic experience

Publish the information

Share selected Confluence content as a customer-facing website page.

Add the form

Give readers a structured way to provide the information you need.

Receive the response

Your team receives a structured submission without granting Confluence access.

How teams currently collect external responses

Most teams separate the Confluence content from the form or give external users more access than they really need.

Invite the reader into Confluence

This may work for close collaborators, but it creates account management and permission overhead for customers or prospects who only need one page.

Send a link to a separate form

The form can collect responses, but the reader must move between the guidance and the questions.

Copy the content into the form

This creates a second version of the instructions that can become inconsistent with the source content in Confluence.

Publish the content and form together

Keep the guidance in Confluence, publish it as an external page, and let readers respond without entering your workspace.

What can external Confluence forms be used for?

Any customer-facing Confluence page that asks the reader to take a next step could potentially benefit from a form.

Customer onboarding

Explain the onboarding process and collect contact, account, environment, or implementation details.

Implementation requests

Publish technical requirements and let customers submit the information needed to begin delivery.

Partner submissions

Give partners instructions and collect structured information, requests, or supporting details.

Product feedback

Let customers respond to product documentation, release notes, roadmap information, or help content.

Security requests

Publish security information and allow prospects to request documents or additional compliance evidence.

Supplier information

Explain your supplier requirements and collect details from external vendors without adding them to Confluence.

How an external Confluence form could work

Satori Cloud is exploring a simple publishing flow that keeps Confluence as the source while creating a cleaner external experience.

Step 1

Create the content

Write and maintain the instructions or supporting information in Confluence.

Step 2

Select the external page

Choose the specific page that customers, prospects, or partners should see.

Step 3

Add the questions

Add the fields needed to collect a useful and structured response.

Step 4

Share the public page

External readers view the content and submit the form without a Confluence account.

Why use an external form with Confluence content?

Keep the workspace private

External users see only the selected content and form, not your internal Confluence workspace.

Reduce account administration

Avoid creating and managing Confluence accounts for people who only need to submit one request.

Keep guidance and questions together

Readers can understand the request and provide an informed response from the same page.

Maintain one source of content

Continue updating the guidance in Confluence instead of maintaining duplicate instructions in a separate form tool.

Collect structured information

Ask consistent questions and receive responses that are easier for your team to review and act on.

Improve the reader experience

Give customers a focused branded page rather than sending them into an unfamiliar collaboration tool.

Explore customer-facing Confluence form use cases

See how external forms could support specific customer workflows.

Reader feedback

Confluence feedback forms

Collect feedback directly from product documentation, help articles, or customer resources.

Explore feedback forms

Onboarding and implementation

Confluence customer intake forms

Explain what your team needs and collect customer information in a structured format.

Explore intake forms

Security and compliance

Security document request forms

Let prospects request compliance evidence or restricted security resources.

Explore security request forms

View the complete Confluence forms guide

Questions about external Confluence forms

Can external users submit a form without a Confluence account?

That is the intended Satori Cloud experience. Readers would open a published website page and complete the form without entering your Confluence workspace.

Does the external user see the whole Confluence space?

No. The goal is to publish only selected content rather than expose the wider space or internal page hierarchy.

Is this the same as embedding another form tool in Confluence?

Not exactly. This use case focuses on forms displayed on externally published pages, rather than forms used by people already working inside Confluence.

Can the page include instructions above the form?

Yes. The main benefit is that the Confluence content can provide the background, definitions, and instructions readers need before answering.

What information could an external form collect?

Potential examples include contact details, onboarding information, technical requirements, document requests, feedback, product choices, and supporting notes.

Are external Confluence forms available now?

Satori Cloud is currently validating demand and shaping its first version. Join early access if this would solve a problem for your team.

Related Confluence publishing guides

Explore more ways to publish selected Confluence content as clean public pages.

Need to collect customer responses without giving Confluence access?

Join early access and help shape a simpler way to publish Confluence content and collect structured responses from external readers.

Join early access