Find out what your readers need

Add a feedback form to Confluence pages

Publish Confluence-based documentation, help content, and customer resources, then let readers rate the page, report missing information, and explain what they still need.

Join early access Explore feedback options

Keep the content in Confluence and collect feedback from the people reading the published version.

You publish the documentation. But do you know whether it helped?

Confluence is often where teams create product guides, help articles, release notes, implementation instructions, and customer documentation.

Once that content is shared externally, it can become difficult to understand whether readers found the answer they needed. Silence does not tell you whether the page worked, confused someone, or caused them to contact support instead.

A feedback form alongside the published page would give readers a simple way to rate the content, identify gaps, and explain what should be improved.

What is a Confluence feedback form?

A feedback form connected to a page managed in Confluence

Your team creates and maintains the content in Confluence. The selected page is published as an external website page, with feedback controls placed directly alongside it.

Readers could provide a quick usefulness rating, report a problem, explain what was missing, or submit more detailed comments without needing a Confluence account.

A simple feedback journey

Read the page

The customer reads the documentation or guidance published from Confluence.

Rate the content

They indicate whether the page answered their question or helped them complete the task.

Explain what was missing

An optional form captures the issue, missing information, or suggested improvement.

Why feedback on Confluence content gets lost

Without a feedback option on the page, useful signals often arrive indirectly or not at all.

Readers leave without responding

A reader who cannot find the answer may simply leave. Your team never learns that the page failed.

Support receives the signal instead

Customers contact support because the documentation was incomplete, but the content owner may never see the pattern.

Feedback lacks page context

Generic surveys and inbox messages may not clearly identify which page, instruction, or section caused the problem.

Collect feedback from the page itself

Give readers a clear way to respond while the content and their experience are still fresh.

What feedback could you collect?

Start with a low-effort response, then let readers provide more detail when something needs attention.

Was this page helpful?

Collect a simple positive or negative rating to identify which pages are helping readers.

Did you find your answer?

Ask whether the content resolved the reader’s question or supported the task they were trying to complete.

What was missing?

Let readers explain which answer, instruction, example, or detail they expected to find.

Report an error

Give readers a structured way to flag incorrect, outdated, or contradictory information.

Suggest an improvement

Collect suggestions for clearer wording, better examples, additional screenshots, or improved navigation.

Ask for help

Let a reader escalate from self-service content to a support or follow-up request when the page is not enough.

Where could Confluence feedback forms help?

Feedback is most useful where external readers rely on your Confluence content to understand a product, complete a task, or make a decision.

Product documentation

Find unclear instructions, missing setup steps, and pages that do not answer common customer questions.

Knowledge bases

Understand which help articles resolve issues and which ones still send readers to support.

Release notes

Let customers respond to new features, changes, limitations, and release communications.

Onboarding guides

Identify where new customers get stuck or need more support during setup and implementation.

How feedback on a published Confluence page could work

Keep Confluence as the source of the content and collect feedback from the customer-facing version.

Step 1

Create the page in Confluence

Your team writes and maintains the documentation in its existing workspace.

Step 2

Publish it externally

Turn the selected page into a clean, customer-facing website page.

Step 3

Add feedback controls

Ask whether the page helped and provide an optional form for more detailed feedback.

Step 4

Improve the content

Use the feedback to identify gaps, prioritise changes, and make the page more useful.

Why collect feedback directly from the page?

Preserve the page context

Know which published page the reader was viewing when they submitted their feedback.

Reduce support demand

Find and fix documentation gaps that repeatedly cause customers to contact your team.

Prioritise improvements

Focus content work on the pages and problems that generate the clearest negative feedback.

Hear from external readers

Collect feedback without giving customers or partners access to your internal Confluence workspace.

Keep Confluence as the source

Continue managing and updating the content where your team already works.

Make feedback easy

Ask for a quick rating first and only request more detail when the reader wants to provide it.

The Satori Cloud approach

Turn published Confluence content into a conversation

Satori Cloud is being built to publish selected Confluence pages as external websites. Feedback forms would let readers respond to those pages without entering your internal workspace.

Explore other Confluence form use cases

Feedback is one way to make customer-facing Confluence content interactive.

External submissions

External Confluence forms

Collect structured responses from customers, prospects, partners, and suppliers.

Explore external forms

Onboarding and implementation

Confluence customer intake forms

Explain what your team needs and collect customer information from the same page.

Explore intake forms

Security and compliance

Security document request forms

Let prospects request restricted security documents and compliance resources.

Explore security forms

View the complete Confluence forms guide

Questions about Confluence feedback forms

Can I add a feedback form to a Confluence page?

Confluence apps and integrations can support internal form experiences. Satori Cloud is exploring feedback forms for externally published Confluence content, where readers do not need access to your workspace.

Can customers leave feedback without logging in?

That is the intended experience. Customers would read the published page and submit feedback without needing a Confluence account.

What questions should a documentation feedback form ask?

A useful starting point is whether the page helped, whether the reader found their answer, and what information was missing or unclear.

Could readers report outdated information?

Yes. A feedback form could let readers report information that appears outdated, incorrect, contradictory, or incomplete.

Does the feedback form expose the Confluence workspace?

No. The aim is to publish only the selected page and feedback experience while keeping the underlying Confluence workspace private.

Is this available in Satori Cloud now?

Satori Cloud is currently validating demand and shaping its first version. Join early access if feedback on customer-facing Confluence content would be useful to your team.

Related Confluence publishing guides

Explore more ways to publish selected Confluence content as clean public pages.

Want to know whether your Confluence content is actually helping?

Join early access and help shape a simpler way to publish Confluence content and collect useful feedback from external readers.

Join early access