Confluence in. Onboarding hub out.
Create a customer onboarding hub from Confluence
Publish setup guides, onboarding steps, implementation notes, support links, and training resources from Confluence as a branded hub for new customers.
Built for customer success, implementation, support, and product teams who already keep onboarding knowledge in Confluence.
Customer onboarding content gets scattered quickly.
Onboarding content often starts in Confluence: setup guides, implementation steps, project notes, support information, training links, and product documentation.
The problem starts when customers need to follow that content. Teams end up sending long emails, PDFs, copied docs, meeting notes, and scattered links.
Satori Cloud is being built to turn selected Confluence content into a single customer-ready onboarding hub.
Common ways teams share onboarding content today
Most teams already have the onboarding content. The hard part is packaging it into something customers can actually follow.
Send a long onboarding email
Useful at the start, but important links and next steps can quickly get buried in the customer’s inbox.
Export guides as PDFs
PDFs are simple to send, but they become stale when setup steps, contacts, or product guidance changes.
Copy content into another portal
A portal can give customers a better experience, but it creates another place for your team to maintain the same information.
Use Satori Cloud as an onboarding hub
Keep onboarding content in Confluence, then publish selected pages as a branded hub customers can follow.
What can go in a customer onboarding hub?
Start with the content customers need to get started, then add the supporting resources they return to later.
Getting started guides
Give new customers a clear starting point with the first steps they need to take.
Setup steps
Publish configuration steps, setup checklists, and technical instructions from Confluence.
Implementation notes
Share project guidance, dependencies, milestones, or customer-specific notes in one place.
Training resources
Add links to videos, workshops, walkthroughs, and learning material customers need during onboarding.
Support links
Give customers one place to find support routes, escalation guidance, and frequently used help pages.
Product documentation
Link onboarding tasks to the product docs, reference pages, and how-to guides customers need next.
How Satori Cloud helps
Satori Cloud is being built as a publishing layer between your Confluence workspace and your customer onboarding experience.
Step 1
Keep onboarding content in Confluence
Customer success, implementation, support, and product teams keep maintaining content where they already work.
Step 2
Choose what customers should see
Select setup guides, implementation notes, training links, and support resources that should become customer-facing.
Step 3
Publish the onboarding hub
Give customers a branded place to find next steps, setup guidance, product docs, and support routes.
Why create an onboarding hub from Confluence?
Give customers one place to go
Customers can find onboarding steps, key resources, support links, and product docs in one branded hub.
Reduce repeated onboarding emails
Instead of sending the same links repeatedly, teams can point customers to a maintained onboarding hub.
Keep the source in Confluence
Teams can keep updating onboarding knowledge in Confluence instead of copying it into another system.
Questions about onboarding hubs from Confluence
Can I create a customer onboarding hub from Confluence?
Yes. Satori Cloud is being built to publish selected Confluence content externally, including setup guides, onboarding steps, implementation notes, and support resources.
Do customers need a Confluence account?
The goal is no. Customers should be able to open the onboarding hub without logging into Confluence.
Can this be customer-specific?
That is one of the onboarding hub ideas being explored: using selected Confluence content to create hubs for specific customers, segments, or onboarding journeys.
Is Satori Cloud available now?
Satori Cloud is currently validating demand and shaping the first version. Join early access if your team wants a better way to turn Confluence content into customer onboarding hubs.
Related Confluence publishing guides
Explore more ways to publish selected Confluence content as clean public pages.
Publish Confluence pages online
Turn selected Confluence pages into clean public website pages.
Turn Confluence pages into a website
Use Confluence as the source and publish selected pages as a public site.
Share Confluence pages with customers
Share selected Confluence pages with customers without giving them workspace access.
Public knowledge base from Confluence
Turn support articles into public help pages.
Share Confluence pages externally
Share selected Confluence content with customers, partners, prospects, and external stakeholders.
Publish Confluence without giving access
Publish selected pages without inviting readers into your Confluence workspace.
Keep public docs in sync with Confluence
Reduce stale public docs by keeping Confluence as the source.
Publish product docs from Confluence
Publish setup guides, reference pages, and how-to content from Confluence.
Publish release notes from Confluence
Keep release notes in Confluence and publish a cleaner version for users.
Publish partner resources from Confluence
Share selected guidance with partners and prospects.
Want to create a customer onboarding hub from Confluence?
Join early access and help shape a simpler way to publish setup guides, onboarding steps, implementation notes, and support resources from Confluence.